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FREQUENTLY ASKED QUESTIONS
Yes, we guarantee that the product you receive matches the model shown in the pictures. All images are taken from actual units unless stated otherwise.
However, as manufacturers occasionally update packaging, batch numbers, or minor appearance details (e.g., logo position, casing texture) without changing specifications, there may be very slight differences from the photos. The performance, hashrate, power consumption, and included accessories remain exactly as listed.
If you receive an item that does not match the description or photos in a material way, we offer full after-sales support. You can always contact us for confirmation before ordering.
Your sales receipt and all order-related information will be sent to the email address you used when placing the order.
Please check your inbox for:
Order confirmation (sent immediately after purchase)
Shipping notification with tracking number (once your order is shipped)
Delivery confirmation
If you do not see these emails in your inbox, please also check your spam or junk folder.
You can always log in to your account on our website to view your order history and download your receipt as well.
If you still cannot locate your receipt, feel free to contact us with your order number and we will resend it to you.
If you encounter any issues with your order, please contact us first – we will do our best to help resolve the problem promptly.
If you are still not satisfied after speaking with us, we will provide you with a return address. Simply ship the item back to us and email us the tracking number. Once we receive the returned package, we will issue a full refund for the product.
Please note: The return shipping cost will be covered by the buyer.
We recommend using a trackable shipping method to ensure your return is safely delivered.
Absolutely! We make every effort to keep our products in stock.
Because some items are in high demand and production cycles may vary, it’s possible that certain products become temporarily unavailable. Please rest assured – we are actively coordinating with our manufacturer to restock these items as soon as possible.
How to stay updated:
You can visit our website periodically to check availability
Feel free to contact us if you’d like to know the estimated restock timeline for a specific item
We truly appreciate your interest and patience!
You can ship your order using any carrier that provides tracking information.
We accept shipments from:
FedEx
UPS
SF Express (Shunfeng)
As long as the shipping method includes a trackable tracking number, you are welcome to use your preferred carrier.
If you have any questions about shipping, feel free to contact us!