Frequently Asked Questions

Have questions? We’ve got answers. If you can’t find what you’re looking for, feel free to contact us at support@bipowon.com.

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Orders & Payment

Q: How can I place an order?

A: Simply browse our website, select the product you wish to purchase, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and complete payment. You will receive an order confirmation email shortly after.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Q: Will I receive a receipt?

A: Yes, all order-related information will be sent to the email address you used when placing the order. Please check your inbox (and spam/junk folder) for the order confirmation email. You can also log into your account to view your order history.

Q: Can I cancel my order?

A: You may cancel your order within 12 hours of placing it, provided it has not yet been shipped. To request a cancellation, please contact us immediately with your order number.

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Shipping & Delivery

Q: What shipping carriers do you use?

A: We accept shipments via FedEx, UPS, and SF Express. As long as the shipping method includes a trackable tracking number, you are welcome to use your preferred carrier.

Q: How long does shipping take?

A: Shipping times vary depending on your location and the carrier selected. Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor delivery progress.

Q: Do you ship internationally?

A: Yes, we ship to most countries worldwide. Shipping availability will be displayed at checkout based on your location.

Q: How can I track my order?

A: Once your order is shipped, we will email you a tracking number. You can use this number on the carrier’s website to track your package.

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Returns & Refunds

Q: How can I return an item?

A: Please contact us at support@bipowon.com with your order number and reason for return. If approved, we will provide you with a return address. Ship the item back using a trackable shipping method and email us the tracking number. Once we receive and inspect the item, we will process your refund.

Q: What is your return policy?

A: You may return items within 14 days of receiving your order. The item must be in original condition – unused, undamaged, and in its original packaging. Some items marked as “final sale” are non-returnable.

Q: What will I be refunded for a return?

A: Once the return is completed, we will refund:

• Full product amount

• Original shipping fee (full amount)

Return shipping costs are your responsibility and are non-refundable.

Q: Who pays for return shipping?

A: Return shipping costs are the responsibility of the buyer and are non-refundable. If the return is due to a defective product or error on our part, we will cover the return shipping cost.

Q: How long does it take to receive a refund?

A: Once we receive and inspect your returned item (typically within 3–5 business days), we will process your refund. Refunds usually appear in your account within 5–10 business days, depending on your bank or payment provider.

Q: What if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact us within 7 days of delivery at support@bipowon.com with your order number and photos or videos showing the issue. We will work with you to resolve it promptly. Return shipping costs for defective items or errors on our part will be covered by us.

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Product Information

Q: What is a Solominer?

A: A Solominer is a compact, personal mining device designed for individual miners. It allows you to mine cryptocurrency independently without the need for large-scale mining setups. Our Solominers are known for their low power consumption, quiet operation, and plug-and-play design.

Q: Will I receive the same product that I see in the picture?

A: Yes, you will receive the exact same model as shown in the product picture. We use real product photography to ensure accuracy. Please note that due to different production batches, there may be slight variations in packaging or minor appearance details (such as logo placement or casing finish), but the core specifications, performance, and accessories are exactly as described.

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Account & Support

Q: Do I need an account to place an order?

A: You can check out as a guest without creating an account. However, creating an account allows you to view your order history, track orders easily, and enjoy a faster checkout experience.

Q: How can I contact customer support?

A: You can reach us at support@bipowon.com. We aim to respond within 24–48 hours.

Q: I didn’t receive my order confirmation email. What should I do?

A: Please check your spam or junk folder first. If you still cannot find it, contact us with your order number and we will resend it to you.

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Shipping Cost Summary